Terms & Conditions

Important information about our terms and conditions

Access to and use of this website (thetiffintin.com) is provided by the Tiffin Tin Holdings Limited (company number 12328857, registered address: 2nd Floor Premier House, 309 Ballards Lane, London, United Kingdom, N12 8LY). 

References in this notice to “you” or “your” are references to individuals who use this Website and references in this notice to “The Tiffin Tin”, “we”, “us” or “our” are references to Tiffin Tin Holdings Limited’s subsidiary companies trading as The Tiffin Tin. The Tiffin Tin is a trading name of TT Tufnell Park Ltd, TT West Hampstead Ltd, TT Totteridge Ltd, TT Hornsey Ltd, and TT Wanstead Ltd. A full list of the legal entity names and addresses are available from info@thetiffintin.com.

Access to and use of this site (The Tiffin Tin) is provided by the The Tiffin Tin and is subject to the following terms:

Use of The Tiffin Tin Website

This site is owned and operated by The Tiffin Tin. By using The Tiffin Tin website you agree to be legally bound by these terms, which shall take effect immediately on your first use of The Tiffin Tin. If you do not agree to be legally bound by all the following terms please do not access and/or use The Tiffin Tin.

No material from the site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal use only, provided that you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of The Tiffin Tin copyright and other proprietary rights. The use of any such material on any other Web site or networked computer environment is prohibited. Except as otherwise indicated on this site and except for the trademarks, service marks and trade names of other companies that are displayed on this site, all trademarks, service marks and trade names are property of The Tiffin Tin.

The Tiffin Tin may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by The Tiffin Tin. Your continued use of The Tiffin Tin after changes are posted means you agree to be legally bound by these terms as updated and amended.

All claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of this site and any and all other The Tiffin Tin, shall be submitted exclusively to the jurisdiction of the Courts of British Justice.

The Tiffin Tin also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the site.

The Tiffin Tin may use anything you transmit or post for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting.


Under no circumstances, including, but not limited to, negligence, shall The Tiffin Tin be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if The Tiffin Tin authorised representative has been advised of the possibility of such damages. In no event shall The Tiffin Tin have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.


The Tiffin Tin shall not be liable for any damages or injury resulting from your access to, or inability to access, this site, or your reliance on any information provided at this site. Without limiting the foregoing, everything on the site is provided to you “as is” without warrantee of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- infringement. The Tiffin Tin does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that hosts it are free of viruses or other harmful components. The Tiffin Tin does not warrant or make any representations regarding the use of the results of the use of the materials in this site in terms of correctness, accuracy, reliability, or otherwise. You (and not The Tiffin Tin) assume the entire cost of all necessary servicing, repair or correction. Applicable in law may not allow the execution of implied warranties, so the above exclusion may not apply to you.


The Tiffin Tin accepts the following forms of payment:

  • Cash
  • Credit / Charge cards: Amex, Visa and Mastercard are accepted.
  • Debit Cards, such as Visa, Delta or Switch are accepted.

If you are paying by card for your order, please ensure that the expiry date of your payment card is after the date you place your order. Payment is taken and debited from the payment card as soon as the order is placed.

In the event of The Tiffin Tin needing to issue a refund we will endeavour to credit your account within 7-10 working days.

The owner of the card used to make payment must present this card on receiving the order. Card payments are secure.

The Tiffin Tin does not accept cheques, Diners Club, or other means of payment not already listed above


Although every care is taken, some products may contain nuts. If you have any allergies, please ensure that you mention this to The Tiffin Tin when placing your order.

Promotions and Discounts

When submitting your order details you may wish to offer to purchase the items specified in conjunction with a particular offer or promotion. To take advantage of this facility you will need to enter the appropriate promo code with your order details.

These codes are presented on our menu and other items of promotional literature from time to time.

Any such order will be subject to the specific terms and conditions of the promotion in question and will be subject to availability. We reserve the right to refuse or withdraw any The Tiffin Tin promotion or discount at any time.

Delivery Times

The Tiffin Tin aims to meet a delivery window for our customers, agreed at the time of placing the order. Whilst we will do our utmost to meet this delivery time unfortunately there may be factors beyond our control that prevent us from meeting the time slot.

We shall have no liability whatsoever for any delay or failure to deliver to you where such delay or failure is caused by a circumstance beyond our reasonable control.

Such circumstances include, but are not limited to;

  • Unforeseen Traffic Delays
  • Accidents Causing Delays on the Service Route
  • Severe Weather Conditions

Amendments to Orders

Amendments to the order or delivery time can be made no later than one hour prior to the start of the delivery window booked.

Amendments to the content of your order can be made up to one hour before the delivery window begins. Amendments to the order must be made by phoning the kitchen you have placed the order at and quoting your name and telephone number.

The delivery time slot may be altered up to one hour before the start of your order window. The order can only be changed to a new time slot if it is available.


Orders may be cancelled in full up to one hour before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within seven-ten working days.

Cancellations within one hour of the start of the delivery window will be charged in full.